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A Hummel Report Investigation

Enrolled…But Not Covered

HealthSource RI - Rhode Island’s version of Obamacare - is heading into its second year with thousands of new subscribers and 80 percent returning from last year. But signup problems continue to plague the agency. This week: one woman’s fight against the clock to make sure she has health coverage - and a maddening maze of red tape to get it done.  Jim Hummel has her story, and sits down with the new director - who says the  enrollment problems are unacceptable.

Click here to see our original story on Healthsource RI.

SCRIPT

``Year One of HealthSourceRI was a success, and now it’s time to look forward to Year Two…’’
The enrollment numbers are up and 80 percent of those had subscribed to HealthSourceRI in 2014 signed up again.
But you might have a hard time convincing some Rhode Islanders that the state’s version of Obamacare is a success - not yet anyway.
Fitzpatrick: ``It’s been very frustrating. Many nights where I just wanted to pull my hair out.’’
Beth Fitzpatrick moved to Rhode Island last year from Massachusetts, where she had been enrolled in that state’s  groundbreaking health exchange system. Fitzpatrick submitted her first application to  HealthSourceRI in early December.
Fitzpatrick: ``We did all the stuff, submitted the application online, heard absolutely nothing, got no updates on the account they make you set up. Money was taken out of my bank account Dec. 15th, thought everything was fine.  I was told I would get my cards from the insurance company like 7 to 10 business days.’’
Hummel: ``The person on the phone told you that?’’
Fitzpatrick: ``Yes, multiple times.’’

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